Casablanca airport transfers - a good idea?

Just to be on the safe side, I decided to organise a transfer from Casablanca Airport to our hotel.

To be exact a private taxi organised and paid for through suntransfers.com. (screen grab above)

All the details were correct, we arrived at 7.15am on July 13 (was the date an omen?) from Charles de Gaulle. We were to be taken to the Kenzi Tower Hotel, Twin Centre. Only problem was no one turned up to pick us up. We looked around and concerned locals called the so-called priority lines we were given. The number turned out to be in Spain. 

Moroccan taxis (reversehomesickness)

Anyway, we ended up getting a local cab - the most beaten up Merc I have ever seen - so bad the roof lining had been pushed back into place using a staple gun. The driver was pleasant enough - but we were very happy to arrive in one piece. My email of complaint was answered quickly but our payment was never refunded. The return journey went without a hitch - the driver found us at the hotel and took us to the airport in a near new car. 

To conclude: Organising a transfer from Casablanca Airport is a good idea but don't rely on Suntransfers

Ian Mcintosh is Australia's senior traveller.